Shipping Policy
1. An Overview of Shipping Policy
General Information
All of our products are carefully packed and delivered via Dachser. Order processing time may take up to 2 weeks. Transit times are 1-2 days for domestic shipments in Germany and no more than 5 days for international shipments once all details have been received and the order is processed.
There are shipping details on individual product pages for the length of shipment on SKUs that are backordered. The delivery time may vary depending on the season and overall demand on our products. In addition, due to the global spread of the Corona virus and its impact on production facilities and freight traffic, there are further significant delivery delays and correspondingly longer delivery times.
Delivery Information
Once you have placed your order via our website or with a member of our sales team, we will be in contact with you to confirm the estimated lead-time for your chosen product(s). The lead-time is an estimate as to when your order will be dispatched and does not include time in transit.
Due to the demand for our products, we often experience a lead-time of up to several weeks, which may vary depending on the season and overall demand. We endeavour to keep this lead-time as short as possible to make sure you are on the water as quickly as possible. However, we cannot make guarantees or assurances as to lead-time when you first make your order with us.
You will be notified when your products have been shipped.
How Long Will My Shipment Take?
The estimated delivery time for our order will depend on your location. While we work closely with our logistic partner to provide you accurate delivery information, delivery times are estimates only and cannot be guaranteed. Due to the worldwide Corona pandemic and its impact on production facilities and freight traffic, there may be further significant delivery delays and correspondingly longer delivery times. Once your product(s) are in transit, any delays are outside our control.
2. Countries & Length of Shipment
We are delivering to the following countries:
Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Spain, Sweden, Switzerland
Delivery to locations in continental Europe is usually within 3-10 days. However, certain countries or locations may experience longer delivery times.
3. Shipping Cost
Where possible, we aim to provide a flat rate of shipping of aerofoils e-foil:
Germany: 280 €
Zone 1: 400 €
Austria, Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Poland, Portugal, Sweden, Spain, Czech Republic, Hungary
Zone 2: 600 €
Albania, Andorra, Bulgaria, Estonia, Ireland, Croatia, Malta, Monaco, Montenegro, Norway, Romania, Switzerland, Serbia, Slovakia
If your country is not listed above, you will be quoted shipping separately when you enter your delivery address into the checkout on our website.
You can also contact us to request a quote.
What About the Costs of Import Fees, Duties and Taxes?
If you are located outside these areas, you will be required to pay any import fees, duties and other import taxes. You will also be required to make any necessary arrangements with your customs office or port authority.
We encourage you to seek further information from your local customs office or port authority.
4. Your Shipment
Tracking Your Aerofoils Order
Once shipped, you will be provided a tracking link (where available) for your aerofoils order.
Sometimes your order may ship in multiple consignments, in which case you will be provided tracking information for each one.
Signature on Delivery
Your shipment will require a signature on delivery due to the high value of the goods.
For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.
I Need to Change My Shipping Address
If you have not yet received your shipment notification or tracking information, you can change your shipment address by contacting our team at shop@aerofoils.de and providing the updated details within 48 hours of notice.
What Happens if My Delivery Goes Missing or Is Damaged?
Once your goods are in transit, any issues or delays are outside aerofoils' control.
In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.
If you receive your aerofoils goods and find they are damaged, please immediately contact aerofoils at shop@aerofoils.de.
Important Shipping Information
In our online shop, we are committed to providing our customers with clear and fair shipping terms. Therefore, we charge flat shipping rates for deliveries within Europe, varying according to the shipping zones listed in the table above.
Please note: These flat rates do not apply to deliveries to third countries, islands, or island states. Due to the specific requirements of these destinations, shipping costs must be individually requested from our shipping service provider. Alternatively, such shipments can be handled through the Incoterm EXW (Ex Works). In this case, we are happy to provide you with our contact at the shipping service provider to make the shipping process as easy as possible for you.
We thank you for your understanding and are committed to providing you with a smooth and transparent shipping process.
Important Note on Import Duties and Storage Costs
Please note that you are responsible for paying any import duties or storage costs that may be incurred due to the customer not providing import documents. We recommend that you inform yourself in advance about the customs regulations applicable in your country.
If you have any questions about your order or our products, please do not hesitate to contact us. You can reach us at bestellungen@aerofoils.de or 00499251 4388900. Thank you for your trust and we hope you enjoy your purchase!
